Frequently Asked Questions

We create custom IVR (Interactive Voice Response) phone systems for small and medium-sized businesses. Our systems help automate call routing, voicemail, and customer interaction — all with a beach resort-inspired brand experience.

An IVR is a phone system that answers calls and lets callers navigate a menu using voice or keypad inputs. For example, “Press 1 for Sales, Press 2 for Support.”

Cabana ($499.99) – Basic IVR with greeting, one menu, and voicemail.
Oceanfront ($749.99) – Multi-menu routing, department options, and extended voicemail.
Island ($1,499.99) – Fully customized setup with advanced logic, bilingual support, and CRM webhook integration.

Palm Plan ($14.99/month) – 1 monthly update + prompt support.
Coastal Plan ($29.99/month) – Faster support + multiple prompt changes.
Luxe Plan ($74.99/month) – Unlimited updates + analytics + priority service.

Yes. You start with a setup package to build your IVR, and then subscribe to a service plan to keep it live and updated.

Typically within 3–5 business days after we receive your setup form and payment. Island setups may take longer due to customization.

Yes! We send you a preview link with your professionally voiced audio prompts and menu flow before finalizing.

All subscription plans include prompt changes — the number depends on your plan. Luxe users receive unlimited updates.

Yes. We provision numbers through Twilio, which are included in your setup. You may also bring your own.

Yes! Our Island package includes full Spanish support, and additional languages can be added on request.

Yes. The Island plan includes webhook integration with your CRM platform.

1. Choose your setup package on our website.
2. Complete the payment.
3. Fill out the setup form.
4. We build and deliver your IVR.

Yes. You can cancel your monthly plan anytime. Setup fees are non-refundable.

Email us at cmurray@suncoastvs.com or call (813) 360-1373. We're happy to help!